FAQs

Have questions? We've got answers. Browse our comprehensive FAQ page to get the information you're looking for.

If you can't find the answer you're looking for, please contact us.

Shipping and Delivery

What countries do you ship to?

We provide free FedEx Express shipping globally.

When will my order be shipped?

Regular Orders: Shipped 1-2 working days after the order is placed.

Custom Orders: Once you confirm the design, we'll ship your order within 1-2 calendar days. We aim to email you the custom design for approval within 3 working days of your order.

What is the estimated delivery time?

  • Europe: 1-3 business days.
  • USA & Canada: 2-5 business days.
  • Other regions: 4-10 business days.

What are the shipping charges?

Shipping is on us! We provide free worldwide delivery.

How do I track the status of my order?

Once your order is on its way, we'll send you an email with tracking information. Simply click the "Track Shipment" button in the email to be directed straight to FedEx's tracking site.

Product Questions

How can I hang my metal silhouette?

Every metal silhouette has a hanger on the back, making it easy to hang on a nail or hook.

How are the metal silhouettes made?

The metal silhouettes are created as follows:
First, we use a laser to cut the silhouettes from steel that is 2 mm thick. Next, we sand them by hand to ensure their durability. Then, we coat them with regular paint that can last for a lifetime.

Finally, we attach a hanger to the back of each silhouette, allowing it to be easily hung with just one nail. Additionally, we place two 1.6 cm screws on each side to give the silhouette a 3D appearance.

Can I hang my metal silhouette outside?

Yes! All of our silhouettes are coated with a waterproof powder coating that prevents rusting, even in the rain. If the paint remains intact and doesn't peel or chip, they are protected from the elements for a lifetime.

What is powder coating?

Powder coating is a dry finishing process created by an electric charge that causes a dry powder to fuse to the surface of the metal. It is used to create a hard finish that is tougher than regular paint. Powder coating is also resistant to chipping, scratching, and water.

Custom Orders

I can’t find the car model that I’m looking for!

No need to worry. We can design a silhouette of any car, bike, boat, and any other vehicle and turn it into metal art. All you need to do is input the model name of the car or any other vehicle. You can do that here.

How do custom orders work?

After you place your order, we will start working on the custom silhouette design of your provided car. When the design is ready, we will send it to you via email for your confirmation. If you see any issues with the design, we will adjust it to your liking and email the revised design to you for your confirmation. After you confirm the design, we will cut it from metal, hand polish it, powder coat it, and ship it to your home.

Do you only make metal silhouettes for cars?

Returns

Can I return my product for a refund?

How long do I have to return my metal silhouette?

What happens if my product arrives bent?

Do I have to pay for returns?

Payments

How secure are your payments?

What payment methods do you offer?

How do I use a discount code?

What currency is the store in?

Can I check out even if my bank does not use USD?

Contact Us

I want to change or cancel my order!

How can I contact you?

Where are you located?

Petroled

Legal

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Refund

Can I return my product for a refund?

Yes, we offer a 30-day return policy. This means that you are eligible to return your order within 30 days after it has been delivered at no additional cost.

How long do I have to return my metal silhouette?

You have 30 days to return your metal silhouette after its delivery.

What happens if my product arrives bent?

Despite our best efforts to package our products securely, they can sometimes get bent during the shipping process due to their unusual size and form.

In this case, please send us images of the damaged product, and we will send you a replacement as soon as possible.

Do I have to pay for returns?

Luckily, we cover the returns costs, which means that you don't have to pay anything to return your product.

Payments

How secure are your payments?

We use a payment processing system that is secured with SSL/HTTPS encryption. This ensures a highly secure and encrypted connection that prioritizes customer protection while also holding merchants accountable.

What payment methods do you offer?

We accept a variety of major credit and debit cards, including MasterCard, Visa, American Express, and many more!

How do I use a discount code?

After entering the checkout page, you will find a box that says "Discount code" which you can use to enter your discount code. Make sure to click "Apply".

What currency is the store in?

All of our prices are shown in American dollars (USD).

Can I check out even if my bank does not use USD?

Yes, you can do that without a problem. Your local currency will be converted to American dollars when processing your payment.

Contact Us

I want to change or cancel my order!

We are here to help. Please contact us as soon as possible, and we will apply changes or cancel your order if it hasn't been shipped yet.

How can I contact you?

The easiest way to get in touch with us is by visiting our Contact Us page. Typically, we respond within 24 hours.